Pathology Management System —
Digitising Lab Operations

What Is a Pathology Management System?

A Pathology Management System (also called a Lab Information System or LIS) is integrated software that manages every operational aspect of a diagnostic laboratory — from patient registration and sample collection to test result entry, report generation, billing, and doctor communication. It replaces paper registers, manual report typing, and disconnected billing systems with one digital platform.

Patient Registration & Test Booking

Every patient journey begins at registration. The Uniums system makes this fast and accurate:

• New patient registration in under 60 seconds — name, age, gender, contact, and referring doctor captured once and stored for future visits
• Test selection from a searchable catalogue of all available tests and packages
• Automatic barcode generation for each sample at the time of registration
• Booking confirmation sent to patient via WhatsApp — with expected report delivery time
• Online booking integration — patients can book tests via your website or patient app, with walk-in and home collection options

Sample Collection & Tracking

Sample integrity and chain of custody are critical in a diagnostic lab. The Uniums system tracks every sample from collection to result:

• Barcode-based sample tracking — each sample tube is labelled with a barcode at collection; scanning at each stage updates the sample status
• Collection status — reception can see in real time which samples have been collected, which are pending, and which are at the analyser
• Home collection module — phlebotomist app for mobile sample collection with GPS location logging and collection time stamp
• Sample rejection recording — haemolysed, insufficient, or improperly labelled samples are flagged with rejection reason, and the patient is notified for recollection

Test Report Generation

Report generation is at the heart of a pathology management system. The Uniums system supports multiple report entry and validation workflows:

• Manual result entry by technicians with built-in reference range validation
• Direct analyser integration — results from automated analysers populate the system automatically, eliminating manual transcription
• Critical value alerts — automatic flagging when a result falls outside the critical range
• Two-level authorisation — technician enters results; pathologist reviews and digitally signs before release
• Professionally formatted PDF reports with your lab's letterhead, logo, reference ranges, and pathologist's digital signature
• Report amendment and reprint with audit trail — every change is logged with timestamp and user ID

Billing & Online Payments

The integrated billing module handles the complete payment cycle without switching between systems:

• Test charges are automatically populated from the patient's registered rate card at booking
• Payment can be collected at registration (advance) or at report delivery
• Multiple payment modes — cash, card, UPI, and online (Razorpay integration)
• Instant digital receipt sent to patient via WhatsApp
• Corporate and insurance billing — raise invoices against empanelled companies with bulk settlement support
• Outstanding balance tracking — partial payments recorded, balance due flagged at report collection

Doctor & Referral Management

Referring doctors are the primary source of business for most diagnostic labs. The Uniums system provides dedicated tools to strengthen these relationships:

• Doctor portal — referring doctors get a login to view their patients' reports in real time, from any device
• Referral commission tracking — commission rates per doctor and per test are configured, and commission statements are generated automatically
• Doctor-wise business reports — see which doctors refer the most tests and what revenue each doctor generates
• Automatic WhatsApp alerts to doctors — critical results and completed reports are notified to the referring doctor instantly

WhatsApp Report Delivery

The Uniums system is integrated with WhatsApp Business API, transforming report delivery from a manual, phone-based process to an instant, automated one:

• Report PDF sent to patient's WhatsApp immediately upon release — no patient needs to visit the lab to collect a report
• Booking confirmation and expected delivery time sent automatically at registration
• Delay notification — if a report is delayed beyond the expected time, the patient is automatically notified with a new ETA
• Doctor notification — referring doctor receives a WhatsApp alert when their patient's report is ready
• All WhatsApp messages are logged in the patient's record for complete communication history

Reports & Analytics

Lab management requires visibility across operations, quality, and finance. The Uniums system generates:

• Daily workload report — number of patients, tests performed, and revenue collected
• Turnaround time report — average and maximum time from sample collection to report release, by test type
• Doctor-wise referral report — test count and revenue attributed to each referring doctor
• Test-wise revenue report — identify your highest-volume and highest-revenue tests
• Pending report report — all samples where results have not yet been entered, with collection time and priority
• Quality control logs — QC run records for each analyser, exportable for NABL accreditation purposes

Why Labs Switch to Uniums Pathology

• Complete solution — registration, reporting, billing, doctor management, and WhatsApp delivery in one platform
• WhatsApp integration built-in — instant report delivery to patients and doctors without a separate tool
• Analyser integration support — compatible with most major lab analysers for automatic result import
• NABL-ready documentation — audit trails, QC logs, and SOP management built in
• Branded patient app — patients access their reports on a mobile app with your lab's name
• 24/7 support — diagnostic labs operate around the clock; so does our support team

FAQ